At least 1 in 5 people in the UK have a long term illness, impairment or disability. Many more have a temporary disability.

Accessibility means more than putting things online. It means making your content and design clear and simple enough so that most people can use it without needing to adapt it, while supporting those who do need to adapt things.

For example, someone with impaired vision might use a screen reader (software that lets a user navigate a website and ‘read out’ the content), braille display or screen magnifier. Or someone with motor difficulties might use a special mouse, speech recognition software or on-screen keyboard emulator.

Why making your public sector website or mobile app accessible is important?

People may not have a choice when using a public sector website or mobile app, so it’s important they work for everyone. The people who need them the most are often the people who find them hardest to use.

Accessible websites usually work better for everyone. They are often faster, easier to use and appear higher in search engine rankings.

Most public sector websites and mobile apps do not currently meet accessibility requirements. For example, a study by the Society for innovation, technology and modernisation found that 4 in 10 local council homepages failed basic tests for accessibility.

Common problems include websites that are not easy to use on a mobile or cannot be navigated using a keyboard, inaccessible PDF forms that cannot be read out on screen readers, and poor colour contrast that makes text difficult to read - especially for visually impaired people.

You may be breaking the law if your public sector website or mobile app does not meet accessibility requirements.

Meeting accessibility requirements

The accessibility regulations came into force for public sector bodies on 23 September 2018. They say you must make your website or mobile app more accessible by making it ‘perceivable, operable, understandable and robust’. You need to include and update an accessibility statement on your website.

The full name of the accessibility regulations is the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The accessibility regulations build on your existing obligations to people who have a disability under the Equality Act 2010 (or the Disability Discrimination Act 1995 in Northern Ireland).

For example, somebody might ask for information in an alternative, accessible format, like large print or an audio recording. There are a number of factors that determine what makes something a ‘reasonable’ adjustment.

Intranet and extranet websites are covered by the accessibility regulations. These are internal websites which disabled employees working in or with the public sector may use.

Accessibility regulations cover public sector mobile apps developed for use by the public. These regulations cover areas such as the public sector body using bespoke app choices of functionality, or branding.

Mobile apps for specific defined groups like employees or students are not covered by the regulations.

Your website or mobile app will meet the legal requirements if you:

  • meet the Web Content Accessibility Guidelines (WCAG) 2.2 AA accessibility standard - although there may be valid legal reasons for not meeting accessibility standards
  • publish an accessibility statement that explains how accessible your website or mobile app is

To meet the accessibility standards ask your team to check how far your website or mobile app currently meets WCAG 2.2, and where there are problems. Then, make a plan to fix the problems found. Your web team should use the guide to making your website accessible and publishing an accessibility statement.

Public sector intranets and extranets need to be accessible and publish an accessibility statement. Older intranets and extranets (published before 23 September 2019) need to be made accessible when they are updated.

Who has to meet the accessibility regulations

All public sector bodies have to meet the requirements, unless they are exempt.

Public sector bodies include:

  • central government and local government organisations
  • some charities and other non-government organisations

When you may be exempt from accessibility regulations

All UK service providers have a legal obligation to make reasonable adjustments under the Equality Act 2010 or the Disability Discrimination Act 1995 (in Northern Ireland).

The following organisations are exempt from the accessibility regulations:

  • non-government organisations like charities - unless they are mostly financed by public funding, provide services that are essential to the public or aimed at disabled people

  • public sector broadcasters and their subsidiaries

The following organisations are partially exempt from the accessibility regulations:

  • primary and secondary schools or nurseries - except for the content people need in order to use their services, for example a form that lets you outline school meal preferences

Partially exempt organisations would need to publish an accessibility statement on their website or mobile app.

Check with your legal adviser (if you have one) if you’re not sure whether the new accessibility rules apply to you.

When complying with accessibility regulations might be a ‘disproportionate burden’

Some organisations are not exempt but may not need to fully meet accessibility standards. This is the case if the impact of fully meeting the requirements is too much for an organisation to reasonably cope with. The accessibility regulations call this a ‘disproportionate burden’.

You need to think about disproportionate burden in the context of what’s reasonable to do right now. If your circumstances change, you’ll need to review whether something’s still a disproportionate burden.

If you want to declare that making particular things accessible is a disproportionate burden, you’re legally required to carry out an assessment. In your assessment you weigh up, roughly speaking:

  • the burden that making those things accessible places on your organisation
  • the benefits of making those things accessible

When making your assessment, you need to think about:

  • your organisation’s size and resources
  • the nature of your organisation (for example, do you have services aimed at people who are likely to have a disability?)
  • how much making things accessible would cost and the impact that would have on your organisation
  • how much disabled users would benefit from you making things accessible

You might judge that the benefits of making some things accessible would not justify the cost to your organisation. In that case, you can claim it would not be reasonable for you to make those things accessible because it’s a disproportionate burden.

You cannot take things like lack of time or knowledge into account in your assessment - or argue that making things accessible is a disproportionate burden because you’ve not given it priority.

Example 1

You might be able to argue it’s a disproportionate burden to meet all the requirements if doing so would use up most of your organisation’s budget for the year and leave you unable to do any of your other work - and would not significantly improve things for disabled users.

Example 2

A simple code change that improves your website or app’s colour contrast is relatively low cost and would improve things for a lot of people with sight impairments. You might not be able to argue that changing this is a disproportionate burden.

You’re less likely to be able to claim disproportionate burden for services that:

  • are specifically aimed at disabled people, for example ‘apply for a blue badge’
  • enable people to participate in society, like ‘register to vote’ or ‘find a job’

In many cases you’ll need to work out what it is reasonable for you to fix now, and what you’ll be able to fix in the future.

If you decide that fixing something would be a disproportionate burden, you’ll need to say so in the accessibility statement you publish on your website or mobile app.